Frequently Asked Questions

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No. You must certify you didn’t use a consultant or AI for those responses. We provide education and prompts only — no drafting, no line-editing, no wording suggestions.

Yes. We use AI-assisted drafting to speed first drafts, then a human performs quality assurance for clarity, accuracy, and alignment to the announcement. You approve the final version.

AI accelerates the mechanical parts (formatting, de-duplication, keyword alignment). Human QA keeps it truthful, clear, and tailored to grade and specialized experience.

• Core: 1–3 business days after we receive complete materials.
• Pro: 2–4 business days after complete materials.
• Rush (48 hours) is available when capacity allows.

Not at launch. OPM is transitioning SES to resume-based + structured interviews; we may add this later.

No. They’re generally optional and not used to verify qualifications. We prioritize a strong 2-page resume aligned to the announcement.

No job-offer guarantees. We promise ethical support, a clear 2-page resume, and alignment to your chosen postings.

Private-sector postings often ask for one. Core offers it as an add-on; Pro includes 1 letter; Concierge includes 2. For federal postings, cover letters are generally optional—we focus on the 2-page résumé and announcement alignment.Add an answer to this item.